Effective Date: 10 Sep. 2025
1. Introduction
At The Learning Shop we respects your right to privacy and is committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Protection of Personal Information Act, 4 of 2013 (POPIA).
2. What Information We Collect
We may collect the following personal information:
- Identification details (name, email address, phone number, and account credentials).
- Educational data (course enrollments, assessments, certificates).
- Payment and billing details.
- Technical information (IP address, browser, device details, and usage data).
3. Purpose of Collection
We collect and process your information for the following purposes:
- To provide and maintain our LMS services.
- To manage learner accounts, progress, and support.
- To process payments and manage subscriptions.
- To communicate with you regarding courses, updates, or support.
- To comply with legal and regulatory obligations.
4. Lawful Basis for Processing
Under POPIA, we process personal information only when:
- You have given consent.
- It is necessary to perform under a contract.
- It is required to comply with the law.
- It is necessary for our legitimate business interests.
5. Sharing of Information
We will not sell or rent your personal information. We may share data with:
- Trusted service providers (e.g., hosting providers, payment processors).
- Regulatory or law enforcement authorities when required.
6. Data Security
We implement appropriate technical and organizational safeguards to protect your personal information against unauthorized access, loss, or misuse.
7. Retention of Information
Personal information will not be retained longer than is necessary for achieving the purpose for which it was collected, unless retention is required by law.
8. Your Rights Under POPIA
You have the right to:
- Request access to your personal information.
- Correct or update your personal information.
- Object to the processing of your personal information.
- Request deletion of personal information (where legally permissible).
9. Cookies & Tracking
We may use cookies or similar technologies to improve the user experience, analyze usage, and deliver relevant content. You may disable cookies in your browser settings.
10. Children’s Privacy
Our LMS is not intended for children under 18 without parental or guardian consent.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised “Effective Date.”
12. Contact Us
For questions about this Privacy Policy or how your personal information is processed, please contact our Information Officer:
📧 prisca@thelearningshop.online
📍 The Learning Road, Cape Town, Pinelands 7405
☎️ +27 76-456-9123 \ +27-65-774-3211